Sony Headphones Wh-1000xm3 Not Turning On

Sony has always been a leader in the audio technology industry, and their latest addition to their line of wireless headphones, the Sony WH-1000XM3, is no exception.

These headphones are considered among the best in their class, boasting features such as adaptive sound control, noise cancellation technology, and an ergonomic design for improved comfort.

Sony Headphones Wh-1000xm3 Not Turning On

Sony Headphones Wh-1000xm3 Not Turning On, This simple fix can help reset your headphones and may solve the issue. 

To execute this solution:

  1. Start by plugging in your headphones to charge.
  2. Locate both the power and NC AMBIENT buttons on your headphones.
  3. Press both buttons simultaneously and hold for about 7 seconds until the red LED light blinks twice.
  4. Release both buttons and check if your headphones turn on. If they still don’t turn on, repeat this process a few times.

How To Find The Model and Serial Number Of Your Sony WF-1000XM3?

The first place you can look for the model and serial number is on the packaging of your headphones. The box should have a sticker with both numbers printed on it. Don’t worry if you don’t have the original packaging.

You can still find the information inside the charging case towards the right of the hinge. To access these numbers, open your charging case and locate the right hinge.

There should be a small label with the model and serial numbers printed. These numbers are essential when contacting customer support or registering your product online.

How To Pair Your Sony WF-1000XM3 With Any Device?

How To Pair Your Sony WF-1000XM3 With Any Device

The first step to pairing the apparatus is to put on the headphones and ensure they are charged. Once the earbuds have enough battery, press and hold the touch sensors on both units for at least seven seconds.

The LED indicator on each earbud will start flashing in white before turning red and blue. These colors indicate that your earbuds are now in pairing mode, waiting for any compatible device to connect.

You can now look up your device’s Bluetooth settings and search for available Bluetooth connections. Once you find “WF-1000XM3” among the list of available devices, click on it, and wait until a successful relationship is established.

How To Find Your Firmware Version For Your Sony WF-1000XM3?

This app is essential for any Sony headphone owner, from customizing your sound settings to adjusting noise cancellation levels. 

  • Install the Sony | Headphones Connect app on your device.
  • Connect your Sony WF-1000XM3 headphones to the app.
  • Tap the menu button (three dots) in the app’s upper right corner.
  • Select the “Version” option from the menu.
  • The firmware version of your Sony WF-1000XM3 headphones will be displayed on the screen.

How to Update The Firmware of Your Sony WF-1000XM3?

How to Update The Firmware of Your Sony WF-1000XM3

To update the firmware of your Sony WF-1000XM3 wireless noise-canceling stereo headset, you need to follow these simple steps:

  • Download the latest firmware update software from the server using the “Sony | Headphones Connect” app on the smartphone.
  • Connect your Sony WF-1000XM3 headphones to your smartphone via Bluetooth.
  • Launch the “Sony | Headphones Connect” app and check if a firmware update is available for your headphones.
  • If an update is available, download and transfer the updated software from your smartphone to your headphones.
  • Follow the on-screen instructions to update the headset software.

Ensure your headphones are fully charged and do not turn them off or disconnect them from your smartphone during the update process. After the update is complete, the headphones will automatically restart. You can confirm that the firmware has been updated by checking the version number in the “Version” section of the “Sony | Headphones Connect” app.

How To Reset Your Sony WF-1000XM3 To Factory Settings?

To reset your Sony WF-1000XM3 to its factory settings:

  1. Place the headset inside the charging case and open the lid.
  2. Press and hold your fingers to the touch sensors on the headset’s left and suitable units for approximately 10 seconds.
  3. Once the indicators on the headset starts flashing red, release your fingers, and the headset will reset to its original settings.
  4. Remember that resetting the headset will erase all personal settings and data.

How To Customize The Touch Controls of The Sony WF-1000XM3?

To customize the touch controls of your Sony WF-1000XM3, you can use the “Sony | Headphones Connect” app. After downloading and launching the app:

  1. Make sure your headphones are Bluetooth-connected to your smartphone.
  2. Go to the “Touch Control” menu and choose the touch control function you want to customize, such as playback control or noise-canceling options. You can select the action you want to assign to each gesture, such as tap or hold.
  3. Once you have made your desired changes, save your settings, and the new touch controls will be applied to your headphones.

How Do You Set Up The Google Assistant on The Sony WF-1000XM3?

To activate the Google Assistant feature on your Sony WF-1000XM3 headphones, open the “Sony | Headphones Connect” app and assign the function to either the left or suitable touch sensor.

Once set up, you can access Google Assistant by tapping or holding the touch sensor. To use Google Assistant, connect your headphones to a device via Bluetooth, then listen to music as usual.

You can also use the touch controls on the headphones to control the audio device or disconnect the Bluetooth connection after use. 

Why Aren’t the Sony WF-1000XM3 Earbuds Charging?

Why Aren't the Sony WF-1000XM3 Earbuds Charging

If your Sony WF-1000XM3 earbuds are not charging, it could indicate an issue with your USB-C cable. The cable may be damaged or malfunctioning, preventing the earbuds from setting correctly.

To troubleshoot the case, try using a different USB-C line to see if the problem persists. If the earbuds still do not charge, it may be necessary to contact customer support for further assistance.

What If The Noise Cancelling Sounds Bad On the Sony WF-1000XM3?

If you are experiencing poor noise canceling performance on your Sony WF-1000XM3 earbuds, it may be worth checking if you are using the correct-sized ear tips for your ears.

It is essential to ensure that the ear tips fit securely and comfortably in your ears, as an improper fit can compromise the effectiveness of the noise-canceling feature. Try experimenting with different ear tip sizes to find the best fit for your ears.

How To Clean the Sony WF-1000XM3 Earbuds?

To clean your Sony WF-1000XM3 earbuds:

  1. Use a clean, damp cloth to wipe away dirt, earwax, or other debris that may have accumulated on the mesh or tubes.
  2. Wring the fabric tightly before using it to prevent excess moisture from entering the earbuds.
  3. Avoid harsh chemicals or abrasive materials that could damage the earbuds or their components. 


In conclusion, if you are experiencing issues with your Sony WH-1000XM3 headphones not turning on, several possible causes should be investigated. These may include a low battery, a faulty charging cable, or a malfunctioning power button.

Troubleshooting steps such as charging the headphones with a different thread, resetting the headphones, or contacting customer support may help resolve the issue.

By taking the time to identify and address the root cause of the problem, you can restore your headphones to full functionality and continue enjoying their high-quality sound and noise-canceling features.

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